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This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

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Book Details

ISBN: 9780080552361
ISBN-10: 0080552366
Format: Paperback
(297mm x 210mm x 6mm)
Pages: 118
Imprint: Pergamon Flexible Learning
Publisher: Taylor & Francis Ltd
Publish Date: 13-Dec-2007
Country of Publication: United Kingdom

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