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This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.

Buy Managing for Quality in the Hospitality Industry book by John H. King from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780130945891
ISBN-10: 0130945897
Format: Paperback
(275mm x 209mm x 14mm)
Pages: 368
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 13-Jan-2005
Country of Publication: United States

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