This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, and owner/investors-the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry.
Buy Managing for Quality in the Hospitality Industry book by John H. King from Australia's Online Bookstore, Boomerang Books.
(275mm x 209mm x 14mm)
Publisher: Pearson Education (US)
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