Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.
Buy Managing the Lodging Operation book by Robert Christie Mill from Australia's Online Bookstore, Boomerang Books.
(244mm x 179mm x 20mm)
Publisher: Pearson Education (US)
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