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Description - Managing the Lodging Operation by Robert Christie Mill

Using an understandable, student-friendly writing style to provide comprehensive coverage, this text focuses on an industry-oriented description of the skills and knowledge necessary to successfully run a hotel. The various elements of the book are applicable to all operating departments in a lodging operation, though viewed from the perspective of a General Manager. Emphasis on financial responsibility is evident throughout the book's theoretical model of how to manage a hotel, research-based presentation of what General Managers actually do, and explanation of how to become profitable through the delivery of service and quality.

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Book Details

ISBN: 9780131129931
ISBN-10: 0131129937
Format: Hardback
(244mm x 179mm x 20mm)
Pages: 336
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 9-Feb-2005
Country of Publication: United States

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