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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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Book Details

ISBN: 9780131700697
ISBN-10: 0131700693
Format: Hardback
(256mm x 210mm x 30mm)
Pages: 704
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 20-Feb-2006
Country of Publication: United States

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