Call Boomerang Books 1300 36 33 32

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. New or updated chapters on lean, Six Sigma, ISO 9000, and supply chain management cover the latest areas that are critical to companies competing in today's global environment. Designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this text is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.

Buy Quality Management book by Donna C. S. Summers from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780135005101
ISBN-10: 0135005108
Format: Hardback
(244mm x 200mm x 28mm)
Pages: 592
Imprint: Prentice Hall
Publisher: Pearson Education (US)
Publish Date: 16-Apr-2008
Country of Publication: United States

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Quality Management book by Donna C. S. Summers and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Author Biography - Donna C. S. Summers

Dr. Donna Summers received a Bachelors of Science degree in Mechanical Engineering at the University of Cincinnati in 1982; A Masters of Industrial Engineering at Purdue University in 1984. A PhD in Industrial Engineering at the University of Cincinnati in 1990. She has been teaching at the University of Dayton since 1984. She has authored three books in the subject areas of Quality Assurance: Quality 5e; Quality Management 2e and Six Sigma. She is known for emphasizing practical application of Industrial Engineering tools and techniques.

Books By Author Donna C. S. Summers

Six Sigma by Donna C. S. Summers

Six Sigma

Paperback, August 2006
$78.26