Call Boomerang Books 1300 36 33 32

Description - Service is Front Stage by James Teboul

This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.

Buy Service is Front Stage by James Teboul from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780230006607
ISBN-10: 0230006604
Format: Hardback
(229mm x 152mm x 11mm)
Pages: 183
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 29-Sep-2006
Country of Publication: United Kingdom

Other Editions - Service is Front Stage by James Teboul

Book Reviews - Service is Front Stage by James Teboul

» Have you read this book? We'd like to know what you think about it - write a review about Service is Front Stage book by James Teboul and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Author Biography - James Teboul

JAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial & service organizations. He is a member of the editorial board of the International Journal of Service Industry Management and a leading business author and expert.