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Description - Customer Service by Andrew Sturdy

Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.

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Book Details

ISBN: 9780333946077
ISBN-10: 0333946073
Format: Paperback
(234mm x 156mm x mm)
Pages: 240
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 29-Mar-2001
Country of Publication: United Kingdom

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Author Biography - Andrew Sturdy

ANDREW STURDY is Senior Lecturer in Organization Theory at the University of Melbourne, Australia. - IRENA GRUGULIS is a lecturer at Manchester School of Management, UMIST, UK. - HUGH WILLMOTT is Professor of Organizational Analysis at Manchester School of Management, UMIST, UK.

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