Call Boomerang Books 1300 36 33 32

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Buy Customer Service book by Andrew Sturdy from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780333946077
ISBN-10: 0333946073
Format: Paperback
(234mm x 156mm x 13mm)
Pages: 240
Imprint: Palgrave Macmillan
Publisher: Palgrave Macmillan
Publish Date: 29-Mar-2001
Country of Publication: United Kingdom


» Have you read this book? We'd like to know what you think about it - write a review about Customer Service book by Andrew Sturdy and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review

Author Biography - Andrew Sturdy

ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London. IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford. HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.

Books By Author Andrew Sturdy

Management as Consultancy by Andrew Sturdy

Management as Consultancy

Paperback, June 2017
Management Consultancy by Andrew Sturdy

Management Consultancy

Paperback, June 2010