Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.
Buy Customer Service book by Andrew Sturdy from Australia's Online Independent Bookstore, Boomerang Books.
(234mm x 156mm x 13mm)
Publisher: Palgrave Macmillan
Country of Publication:
Author Biography - Andrew Sturdy
ANDREW STURDY is Reader in Organisation Studies, School of Management, Imperial College, University of London. IRENA GRUGULIS is Reader in Employment Studies, School of Management, University of Salford. HUGH WILLMOTT is Diageo Professor of Management Studies, The Judge Institute of Management, University of Cambridge.