Description - Customer Service by Andrew Sturdy
Customer services is at the centre of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organizations and management as well as thoughtful practitioners.
Buy Customer Service by Andrew Sturdy from Australia's Online Independent Bookstore, Boomerang Books.
(234mm x 156mm x mm)
Publisher: Palgrave Macmillan
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Book Reviews - Customer Service by Andrew Sturdy
Author Biography - Andrew Sturdy
ANDREW STURDY is Senior Lecturer in Organization Theory at the University of Melbourne, Australia. - IRENA GRUGULIS is a lecturer at Manchester School of Management, UMIST, UK. - HUGH WILLMOTT is Professor of Organizational Analysis at Manchester School of Management, UMIST, UK.