In the UK health service trust has traditionally played an important part in the relationships between its three key actors: the state, health care practitioners, and patients and the public. However, in recent years the micro relationship between patient and health care practitioner and the macro environment in which these relationships operate have been subject to considerable change as the NHS has been modernised. Today, patients are expected to play a more active role, both in self-managing their illness and in patient choice of provider.Has increasing patient self-management changed trust relations with health professionals, potentially requiring a more equal relationship based on mutual trust? Has patient choice made institutional trust and the extent to which patients and referring clinicians trust particular health care organisations a greater priority? Can performance data regarding waiting times and clinical outcomes be trusted by practitioners and patients, and how do they affect institutional trust?
These questions are the focus of this unique book which provides a detailed theoretical, empirical and policy analysis of the nature, salience and impact of trust on relations between patients, clinicians, and health service managers. By drawing on empirical research which for the first time has explored how trust operates across the spectrum of relationships found in the 'new NHS', its analysis will be of interest to policy makers, health care practitioners and health service managers.
Buy Trust Matters in Health Care book by Michael Calnan from Australia's Online Independent Bookstore, Boomerang Books.
(85mm x 54mm x 5mm)
Open University Press
Publisher: Open University Press
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Author Biography - Michael Calnan
Michael Calnan is Professor of Medical Sociology in the SSPSSR at the University of Kent, UK. He has worked in medical sociology, health policy and health services research and training for over twenty years and published extensively about a range of health-related issues. Rosemary Rowe is Service Improvement Manager for Bath and North East Somerset PCT. She has successfully developed a dual career in the fields of health services research and health care delivery, combining her academic research with extensive practical experience of service development and change management within the NHS.