Description - The Quality Business by Robert Blackburn
This book is the first seriously to consider quality issues in smaller firms, based upon well-conducted research and careful theorising. Subject covered include: * the relevance of formal quality standards such as BS 5750 to small firms * definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management * interviews with a selected sample of over 150 owner-managers * detailed case studies of small firms * analysis of self-generated quality strategies * the variety of formal methods of quality control.
Buy The Quality Business by Robert Blackburn from Australia's Online Independent Bookstore, Boomerang Books.
(216mm x 140mm x mm)
Publisher: Taylor & Francis Ltd
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Book Reviews - The Quality Business by Robert Blackburn