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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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Book Details

ISBN: 9780415222723
ISBN-10: 0415222729
Format: Paperback
(234mm x 156mm x 13mm)
Pages: 254
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 13-Dec-2001
Country of Publication: United Kingdom

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