Call Boomerang Books 1300 36 33 32

Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.

Buy Measuring Business Excellence book by Gopal K. Kanji from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780415258227
ISBN-10: 0415258227
Format: Hardback
(234mm x 156mm x 17mm)
Pages: 256
Imprint: Routledge
Publisher: Taylor & Francis Ltd
Publish Date: 20-Dec-2001
Country of Publication: United Kingdom

Other Editions

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Measuring Business Excellence book by Gopal K. Kanji and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Books By Author Gopal K. Kanji

Measuring Business Excellence by Gopal K. Kanji

Measuring Business Excellence

Paperback, June 2015
$74.69
100 Statistical Tests by Gopal K. Kanji

100 Statistical Tests

Paperback, July 2006
$67.50
100 Methods for Total Quality Management by Gopal K. Kanji

100 Methods for Total Quality Management

Paperback, March 1996
$92.70