From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
Buy At America's Service book by Karl Albrecht from Australia's Online Bookstore, Boomerang Books.
(210mm x 140mm x 15mm)
Publisher: Little, Brown & Company
Country of Publication: