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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.

Buy At America's Service book by Karl Albrecht from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780446393164
ISBN-10: 0446393169
Format: Paperback
(210mm x 140mm x 15mm)
Pages: 252
Imprint: Warner Books
Publisher: Little, Brown & Company
Publish Date: 1-Jan-1992
Country of Publication: United States

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