Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.
Buy Managing the Hidden Organization/Strategies for Empowering Your behind-the-Scenes Employees book by Terrence E. Deal from Australia's Online Independent Bookstore, Boomerang Books.
(203mm x 133mm x 25mm)
Publisher: Little, Brown & Company
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