Call Boomerang Books 1300 36 33 32

Wishing all of our customers a very Merry Christmas and a Happy New Year - The Team at Boomerang Books

Description - The Best Service Is No Service by Bill Price

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong?eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service": Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences

Buy The Best Service Is No Service by Bill Price from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780470189085
ISBN-10: 0470189088
Format: Hardback
(239mm x 160mm x 30mm)
Pages: 336
Imprint: Jossey Bass Wiley
Publisher: John Wiley and Sons Ltd
Publish Date: 1-Mar-2008
Country of Publication: United Kingdom

Book Reviews - The Best Service Is No Service by Bill Price

» Have you read this book? We'd like to know what you think about it - write a review about Best Service Is No Service book by Bill Price and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review

Author Biography - Bill Price

Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include Dell, Hyatt, McDonald's, Microsoft, and TiVo. Prior to founding Driva Solutions, Bill was's first vice president of Global Customer Service, a vice president at MCI, and a senior consultant with McKinsey & Company. A frequent keynote speaker, Price has written numerous articles and white papers. David Jaffe is consulting director of Australia's leading customer experience improvement company and helps major corporations improve the service and sales that they deliver.

Books By Bill Price

Greatest Decisions...Ever! by Bill Price
Paperback, January 2018
History of Chess in Fifty Moves by Bill Price
Hardback, August 2015
Your Customer Rules! by Bill Price
Hardback, December 2014
Fifty Foods That Changed the Course of History by Bill Price
Hardback, September 2014