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Description - What's the Secret? by John R. DiJulius

What's the Secrets? gives you an inside look at the world-class customer service strategies at today?s some of today?s best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world?s best customer service providers.

Buy What's the Secret? by John R. DiJulius from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780470196120
ISBN-10: 0470196122
Format: Hardback
(231mm x 161mm x 35mm)
Pages: 336
Imprint: John Wiley & Sons Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 27-May-2008
Country of Publication: United Kingdom

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Author Biography - John R. DiJulius

John R. Dijulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit

Books By John R. DiJulius

Customer Service Revolution by John R. DiJulius
Hardback, January 2015
Secret Service by John R. DiJulius
Paperback, January 2003