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Description - What's the Secret? to Providing a World-class Customer Experience by John R. DiJulius

What's the Secrets? gives you an inside look at the world-class customer service strategies at today's some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Buy What's the Secret? to Providing a World-class Customer Experience by John R. DiJulius from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780470196120
ISBN-10: 0470196122
Format: Hardback
(236mm x 160mm x 28mm)
Pages: 336
Imprint: John Wiley & Sons Ltd
Publisher: John Wiley and Sons Ltd
Publish Date: 1-Apr-2008
Country of Publication: United Kingdom

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Author Biography - John R. DiJulius

John R. Dijulius III is considered the authority on customer service andPresident of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert's Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.