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Description - Managing Your e-Mail by Christina Cavanagh

The ultimate guide to managing e-mail and its discontents E-mail is one of the best things to happen to business communication since the telephone. But inbox overload, spam, and other common hazards have made it the bane of many people's workday. Based on the author's extensive studies of e-mail and its discontents, Managing Your E-mail is the ultimate guide to help users and organizations recognize e-mail traps, avoid e-mail's perils, and take full advantage of its potential. Writing in an accessible style, Chris Cavanagh describes how to efficiently prioritize ingoing and outgoing information, thus alleviating much of the time and stress of formulating effective e-mail responses. Readers also learn how to manage career-limiting e-mail temptations, such as the urge to react immediately to every message or to rely too much on e-mail to communicate. With real-life anecdotes, this unique book articulates e-mail communication tensions and their causes, and offers easy-to-implement solutions. Christina A. Cavanagh (Toronto, Canada) is an internationally recognized e-mail expert, a leading business communications consultant, and a professor of management communications at the Richard Ivey School of Business, London, Canada.

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Book Details

ISBN: 9780471457381
ISBN-10: 0471457388
Format: Paperback
(225mm x 155mm x 15mm)
Pages: 208
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 10-Sep-2003
Country of Publication: United States

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Author Biography - Christina Cavanagh

CHRISTINA CAVANAGH is an internationally recognized expert on the subject of e-mail. She is Professor of Management Communications in the MBA program at the Richard Ivey School of Business at The University of Western Ontario. She is also a business consultant who conducts e-mail workshops for Carnegie-Mellon, Revenue Canada (equivalent to the IRS), Siemens, and other major corporations.