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Business Process Outsourcing (BPO) is becoming the new revolution as companya s of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step--by--step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. aeo Discusses both the how and why of business process outsourcing with a straightforward "how to" approach. aeo Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. aeo Empowers businesses of all sizes to take advantage of this all--encompassing business revolution.

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Book Details

ISBN: 9780471655770
ISBN-10: 0471655775
Format: Hardback
(236mm x 164mm x 21mm)
Pages: 242
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 9-Nov-2004
Country of Publication: United States

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Author Biography - Rick L. Click

RICK L. CLICK is the CEO of American Outsourcing Group, LLC (www.aogusa.net), a Houston--based business process outsourcing consulting firm. THOMAS N. DUENING is Assistant Professor of Management at the University of Houston--Downtown, and President of INSYTE Business Research Group (www.insytebrg.com).

Books By Author Rick L. Click