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Description - Service Design for Six Sigma by Basem El-Haik

Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process, from manufacturing to transactional and from product to service. Design for Six Sigma documents how service and process design and redesign are typically approached. The book compares and contrasts this approach with the Design for Six Sigma Methodologies. It establishes a roadmap to integrate Six Sigma methodology into corporate America with emphasis on supply chain process as an example for yielding lasting change and higher levels of business performance. The book brings together two driving forces, Service Design and Six Sigma, and shows how the synergy of these efforts can accelerate the value creation.

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Book Details

ISBN: 9780471682912
ISBN-10: 0471682918
Format: Hardback
(239mm x 167mm x 30mm)
Pages: 448
Imprint: John Wiley & Sons Inc
Publisher: John Wiley & Sons Inc
Publish Date: 1-Jun-2005
Country of Publication: United States

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Author Biography - Basem El-Haik

BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and the founder of Six Sigma Professionals, Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known speaker on the subject. DAVID M. ROY is Vice President of Textron Six Sigma at the Systems Division of Textron. Mr. Roy has extensive experience in Six Sigma in over fifteen businesses and has held senior leadership positions in the areas of full supply chain, Six Sigma, and business transformation.

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