Call Boomerang Books 1300 36 33 32

"Employee Management and Customer Service in the Retail Industry", by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Buy Employee Management and Customer Service in the Retail Industry book by Chris Thomas from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780471723240
ISBN-10: 047172324X
Format: Paperback
(241mm x 190mm x 11mm)
Pages: 208
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 10-Aug-2005
Country of Publication: United States

Reviews

» Have you read this book? We'd like to know what you think about it - write a review about Employee Management and Customer Service in the Retail Industry book by Chris Thomas and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Books By Author Chris Thomas

Tempest Squadrons of the RAF by Chris Thomas

Tempest Squadrons of the RAF

Paperback, November 2016
$39.60
Spitfire Aces of the Channel Front 1941-43 by Chris Thomas

Spitfire Aces of the Channel Front 1941-43

Paperback, June 2016
$39.60
Spitfire Aces of Northwest Europe 1944-45 by Chris Thomas

Spitfire Aces of Northwest Europe 1944-45

Paperback, September 2014
$20.69