Call Boomerang Books 1300 36 33 32

Description - Hospitality Employee Management and Supervision by Kerry L. Sommerville

A practical resource for managers and supervisors in hospitality businesses In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations--Various practitioners in the hospitality industry highlight the chapter's focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field--Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas--Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM--Mini-cases based on real-world situations with discussion questions Chapter Key Terms--Bolded within the chapter and then listed at the end of each chapter with definitions

Buy Hospitality Employee Management and Supervision by Kerry L. Sommerville from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780471745228
ISBN-10: 0471745227
Format: Paperback
(234mm x 189mm x 18mm)
Pages: 360
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 7-Feb-2007
Country of Publication: United States

Other Editions - Hospitality Employee Management and Supervision by Kerry L. Sommerville

Book Reviews - Hospitality Employee Management and Supervision by Kerry L. Sommerville

» Have you read this book? We'd like to know what you think about it - write a review about Hospitality Employee Management and Supervision book by Kerry L. Sommerville and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review

Author Biography - Kerry L. Sommerville

Kerry L. Sommerville, CHE, CHA, MA, has more than twenty-five years of professional and academic hotel and restaurant management experience. He is an innovative, award-winning instructor, a published author, and the developer of one of the earliest and most comprehensive distance education models for online learning. He holds a master's degree in management from Webster University.