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Description - Microsoft Dynamics CRM 3 For Dummies by Joel Scott

Manage sales, service, and marketing processes all together Find out how to manage customer information to make your business more productive Whether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more. Discover how to Develop and manage customer relationships Implement a sales process Set up security and access rights Generate quotes, orders, and invoices Manage leads and opportunities Create and use product catalogs

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Book Details

ISBN: 9780471799450
ISBN-10: 0471799459
Format: Paperback
(233mm x 186mm x 22mm)
Pages: 408
Imprint: John Wiley & Sons Inc
Publisher: John Wiley and Sons Ltd
Publish Date: 1-Apr-2006
Country of Publication: United States

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Author Biography - Joel Scott

Joel Scott is president of the Computer Control Corporation, headquartered in Connecticut. Since 1991, Computer Control Corporation has been focused on designing and installing high-quality CRM systems. Well known in the industry, Computer Control has garnered numerous industry awards for sales, training, and CRM best practices. Mr. Scott has authored several editions of GoldMine For Dummies and numerous articles and white papers on client retention systems. Mr. Scott can be reached by e-mail at David Lee founded Vertical Marketing Inc. in 1983. He has more than thirty years of business experience in CRM and information systems industries. This is his first Dummies book, although he has written several white papers on CRM and the industry. He can be reached at

Books By Joel Scott

GoldMine 8 For Dummies by Joel Scott
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Microsoft CRM For Dummies by Joel Scott
Paperback, August 2003
Goldmine 5 For Dummies by Joel Scott
Paperback, February 2000