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The efficient operation of financial intermediaries - banks, insurance and pension fund firms, government agencies - is instrumental for the efficient functioning of the financial system and the fuelling of the economies of the twenty-first century. But what drives the performance of these institutions in today's global environment? The interdisciplinary and international perspective of this volume offers a deep understanding of the drivers of performance in financial institutions. World-renowned scholars from economics, finance, operations management and marketing, and leading industry professionals, bring their expertise to bear. Among their concerns are: the definition and measurement of the efficiency of such institutions; benchmarks of efficiency; identification of performance drivers and measurement of their effects; the impact of financial innovation and information technologies on performance; the effects of process design, human resource management policies and regulations on efficiency; and interrelationships between risk management and operational efficiency.

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Book Details

ISBN: 9780521771542
ISBN-10: 0521771544
Format: Hardback
(228mm x 152mm x 32mm)
Pages: 512
Imprint: Cambridge University Press
Publisher: Cambridge University Press
Publish Date: 15-May-2000
Country of Publication: United Kingdom

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Books By Author Patrick T. Harker

Performance of Financial Institutions by Patrick T. Harker

Performance of Financial Institutions

Paperback, May 2000