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Description - Total Quality Management Blueprint by Barrie G. Dale

This practical text provides an up--to--date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

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Book Details

ISBN: 9780631195771
ISBN-10: 0631195777
Format: Paperback
(248mm x 170mm x 17mm)
Pages: 304
Imprint: Blackwell Publishers
Publisher: John Wiley and Sons Ltd
Publish Date: 23-Aug-1999
Country of Publication: United Kingdom

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Author Biography - Barrie G. Dale

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester

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