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Description - Total Quality Management Blueprint by Barrie G. Dale

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Combining theory and practice it adopts a balanced approach relevant to practising managers and students. Total Quality Management Blueprint explores key issues and cutting-edge tools and techniques in a simple and practical style. Drawing on case studies, industrial practice and empirical research the text guides readers through the influence of quality management gurus, quality awards and self assessment, quality costing, quality management systems, teamwork, training, and business process management. Not only do both authors facilitate a thorough understanding of TQM, but Heather Bunney acts as a role model for aspiring female industrialists.

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Book Details

ISBN: 9780631195771
ISBN-10: 0631195777
Format: Paperback
(248mm x 170mm x 17mm)
Pages: 304
Imprint: Blackwell Publishers
Publisher: John Wiley and Sons Ltd
Publish Date: 23-Aug-1999
Country of Publication: United Kingdom

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Author Biography - Barrie G. Dale

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester

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