This practical text provides an up--to--date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Buy Total Quality Management Blueprint book by Barrie G. Dale from Australia's Online Independent Bookstore, Boomerang Books.
(248mm x 170mm x 17mm)
Publisher: John Wiley and Sons Ltd
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Author Biography - Barrie G. Dale
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester