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Description - Getting Past No by Roger Fisher

William Ury, co-author of the classic, 'GETTING TO YES', now presents a proven, five-step strategy for tackling the very thorniest aspect of the subject - dealing with people who won't deal. ow can you get to 'yes' when the other person says, 'no'? How can you negotiate successfully with a different client, an irate customer, a stubborn realtive or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way? When all the techniques you know for fast, reasonable, co-operative negotiation fail, turn to 'GETTING PAST NO' to discover how to- Stay Cool under pressure isarm angry adversaries and break through resistance tand up for yourself without provoking opposition eal with underhand tactics and dirty tricks ind mutually agreeable solutions se power constructively to reach agreement ...AND GET WHAT YOU WANT!

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Book Details

ISBN: 9780712655231
ISBN-10: 0712655239
Format: Paperback
(198mm x 126mm x 12mm)
Pages: 176
Imprint: Random House Business Books
Publisher: Cornerstone
Publish Date: 9-Jul-1992
Country of Publication: United Kingdom

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