1300 36 33 32

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

Buy Managing the Professional Service Firm book by David H. Maister from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780743231565
ISBN-10: 0743231562
Format: Paperback
(233mm x 152mm x 25mm)
Pages: 400
Imprint: Free Press
Publisher: Simon & Schuster Ltd
Publish Date: 6-Jan-2003
Country of Publication: United Kingdom


» Have you read this book? We'd like to know what you think about it - write a review about Managing the Professional Service Firm book by David H. Maister and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a member - it's free to sign up!)

Write Review

Author Biography - David H. Maister

David Maister is widely recognised as the premier expert on professional service firm management. Maister is British by birth but has made his success in the US where he founded the highly successful Maister Associates Inc. He is also the author of several highly acclaimed business books.

Books By Author David H. Maister

Practice What You Preach by David H. Maister

Practice What You Preach

Paperback, July 2003
Trusted Advisor by David H. Maister

The Trusted Advisor

Paperback, September 2001
True Professionalism by David H. Maister

True Professionalism

Paperback, June 2000
Managing the Professional Service Firm by David H. Maister

Managing the Professional Service Firm

Paperback, July 1997