Call Boomerang Books 1300 36 33 32

Get Latest Book News + FREE Shipping. Subscribe to the Boomerang Books Bulletin eNewsletter right now!

Description - Oakland on Quality Management by John S. Oakland

'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues.

Buy Oakland on Quality Management by John S. Oakland from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780750657419
ISBN-10: 0750657413
Format: Hardback
(234mm x 156mm x 31mm)
Pages: 488
Imprint: Butterworth-Heinemann Ltd
Publisher: Taylor & Francis Ltd
Publish Date: 11-May-2004
Country of Publication: United Kingdom

Book Reviews - Oakland on Quality Management by John S. Oakland

» Have you read this book? We'd like to know what you think about it - write a review about Oakland on Quality Management book by John S. Oakland and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review

Books By John S. Oakland

Total Construction Management by John S. Oakland
Paperback, February 2017
Statistical Process Control by John S. Oakland
Hardback, October 2015