While public service agencies in India are providing basic access to services, they tend to perform poorly in terms of ensuring quality, reliability and effectiveness. Various governments have attempted, in recent years, to reform the delivery of these services. This volume examines 31 such efforts. Focusing on successful innovations in service delivery across India, the book identifies the common factors underlying their achievements. In doing so, it highlights the efficacy of six concepts: fostering competition; simplifying transactions; restructuring agency processes; decentralizing; building political support; and strengthening accountability mechanisms. Covering a wide range of services and cases, this book draws lessons that can help improve service delivery across sectors and success stories can be applied to other settings.
Buy Reforming Public Services in India book by World Bank India from Australia's Online Bookstore, Boomerang Books.
(279mm x 215mm x 6mm)
SAGE Publications Inc
Publisher: SAGE Publications Inc
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