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While public service agencies in India are providing basic access to services, they tend to perform poorly in terms of ensuring quality, reliability and effectiveness. Various governments have attempted, in recent years, to reform the delivery of these services. This volume examines 31 such efforts. Focusing on successful innovations in service delivery across India, the book identifies the common factors underlying their achievements. In doing so, it highlights the efficacy of six concepts: fostering competition; simplifying transactions; restructuring agency processes; decentralizing; building political support; and strengthening accountability mechanisms. Covering a wide range of services and cases, this book draws lessons that can help improve service delivery across sectors and success stories can be applied to other settings.

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Book Details

ISBN: 9780761934882
ISBN-10: 076193488X
Format: Paperback
(279mm x 215mm x 6mm)
Pages: 120
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 3-May-2006
Country of Publication: United States


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