K V Ramani was Chairman of the Centre for Management of Health Services, Public Systems Group, Indian Institute of Management, Ahmedabad (IIMA) (2004-2007), obtained his Ph.D degree in Operations Research from Cornell University, USA in 1977. He is also a Visiting Professor at the Leeds University Business School, UK. Dr Ramani has served as a member on the IIMA Board of Governors. Dr Ramani has published extensively in international refereed journals such as Journal of Health Organization and Management, Interfaces, Naval Research Logistics, Journal of Strategic Information Systems, Computers & Education, Simulation among others. He has been a consultant to the Commonwealth Secretariat, World Bank, European Commission, DFID, and a number of hospitals in India and abroad. His teaching and research interests are in hospital logistics management, urban health and HIV/AIDS. Some of his ongoing research projects are on management capacity assessment for RCH Program; health policy in India, China, and Vietnam; managing urban health; social obligations for Cancer care; case studies on safe motherhood; managerial challenges in HIV/AIDS, and corruption in health systems, University of Leeds. Dileep Mavalankar is Associate Professor, Public Systems Group, IIMA, and has a doctorate in public health from Johns Hopkins University, USA and a doctorate in medicine from Gujarat University. He has worked in various research and academic institutions including National Institute of Health in Bethesda, USA, NHL Medical College, Ahmedabad and Columbia University, USA. Dr Mavalankar has authored over 20 publications on public health and health management topics. He has been consultant/adviser of numerous organizations and governments, including the Mother Care Project, USA, the World Health Organization, Geneva, Philippines and China, the Aga Khan Foundation among others. He also has worked with several NGOs in India. He has been on editorial boards of some public health journals. His present work includes improving management of emergency obstetric care in rural hospitals; strengthening reproductive health programme management; improving the quality of care in family welfare; health policy analysis and implications; collaboration of NGO and the government in health programmes and management of the service sector and quality of services. Dipti Govil is currently associated with Centre for Management of Health Services, Indian Institute of Management, Ahmedabad and working on health policy process in India. She holds a Ph.D. and masters degree in Population Studies from International Institute of Population Sciences, Mumbai. Her specific interests include community and women's health, population and development, health system and quality of care. She has also worked on blood banking services in India.