Description - Managing Quality by Mihaela L. Kelemen
Managing Quality: A Multi-disciplinary Approach provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. Managing Quality differentiates itself from existing textbooks not only through the multi-disciplinary approach adopted but more importantly through its critical engagement with organizational and societal dilemmas brought about by the unprecedented importance accorded to quality and the consumer in recent times. Managing Quality will be essential reading for undergraduate students of operations and quality management, as well as being of significant appeal to MBA students. The book will be useful reading for students of HRM, organization theory and the sociology of organizations.
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(242mm x 170mm x mm)
SAGE Publications Inc
Publisher: SAGE Publications Inc
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Author Biography - Mihaela L. Kelemen
I hold a PhD in applied economics from the Academy of Economic Studies in Bucharest and a DPhil in Management Studies from Oxford University. I came to Keele in 1996 and was promoted to Chair in 2006. I am course director for the MA in Management/International Business and a member of the executive team responsible for the postgraduate provision in the school.