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Description - Managing Quality by Mihaela L. Kelemen

Managing Quality provides a comprehensive review and critical analysis of quality management discourses and techniques by drawing on a number of management disciplines such as operations management, HRM, organizational behaviour, strategy, marketing and organization theory. The book: - introduces readers to key concepts and issues in quality management - provides an overview of both managerial and critical perspectives on quality management - presents the 'wisdom' of quality management gurus - documents the way quality is pursued in manufacturing, service and public sector organizations - compares and contrasts hard and soft technologies of quality management - critically reviews the rhetoric of TQM and business process re-engineering (BPR) - examines the consequences of quality on stakeholders - scrutinizes the language of quality management - documents the mundane nature of quality managemnt practices through the use of real life case studies Managing Quality is an up-to-date and student-centered treatment of quality management that will be essential reading for undergraduate students of operations and quality management. It will also be extremely relevant to all MBA students, and useful reading for students of HRM, organization theory and the sociology of organizations.

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Book Details

ISBN: 9780761969044
ISBN-10: 0761969047
Format: Paperback
(242mm x 170mm x 11mm)
Pages: 210
Imprint: SAGE Publications Inc
Publisher: SAGE Publications Inc
Publish Date: 13-Dec-2002
Country of Publication: United States

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Author Biography - Mihaela L. Kelemen

I hold a PhD in applied economics from the Academy of Economic Studies in Bucharest and a DPhil in Management Studies from Oxford University. I came to Keele in 1996 and was promoted to Chair in 2006. I am course director for the MA in Management/International Business and a member of the executive team responsible for the postgraduate provision in the school.

Books By Mihaela L. Kelemen

Introduction to Critical Management Research by Mihaela L. Kelemen
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