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Description - Seamless Government by Russell M. Linden

Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government - and how to overcome resistance along the way.

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Book Details

ISBN: 9780787900151
ISBN-10: 078790015X
Format: Hardback
(280mm x 120mm x 60mm)
Pages: 320
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 22-Aug-1994
Country of Publication: United States

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Author Biography - Russell M. Linden

RUSSELL M. LINDEN Ph.D., is principal of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. His clients have included the National Academy of Sciences, the Internal Revenue Service, the Departments of the Army and Navy, the National Academy of Public Administration, the FBI Academy, and more than three dozen state and local government agencies. He is the author of From Vision to Reality: Strategies of Successful Innovators in Government (1990).

Books By Russell M. Linden

Leading Across Boundaries by Russell M. Linden
Hardback, March 2010