Description - Designing Conflict Management by Cathy A. Constantino
Expert advice on building better conflict management programs Conflict in the workplace is always an eventuality. But it needn't be so costly or counter--productive. This book presents a clear, step--by--step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost--effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.
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(232mm x 164mm x 21mm)
Publisher: John Wiley & Sons Inc
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Book Reviews - Designing Conflict Management by Cathy A. Constantino
Author Biography - Cathy A. Constantino
CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government--wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor--Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.