Call Boomerang Books 1300 36 33 32

Get Latest Book News + FREE Shipping. Subscribe to the Boomerang Books Bulletin eNewsletter right now!

Description - Designing the Customer-centric Organization by Jay R. Galbraith

Designing the Customer-Centric Organization offers todaya's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.

Buy Designing the Customer-centric Organization by Jay R. Galbraith from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780787979195
ISBN-10: 0787979198
Format: Hardback
(236mm x 160mm x 19mm)
Pages: 208
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 31-Mar-2005
Country of Publication: United States

Book Reviews - Designing the Customer-centric Organization by Jay R. Galbraith

» Have you read this book? We'd like to know what you think about it - write a review about Designing the Customer-centric Organization book by Jay R. Galbraith and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review

Author Biography - Jay R. Galbraith

Jay R. Galbraith is a senior research scientist at the Center for Effective Organizations at the University of Southern California. He is professor emeritus at the International Institute for Management Development in Lausanne, Switzerland. Galbraith is the author of numerous books, including Designing Organizations, Designing the Global Corporation, and Tomorrow's Organization, all from Jossey-Bass.

Books By Jay R. Galbraith

Designing Organizations by Jay R. Galbraith
Hardback, February 2014
Designing Your Organization by Jay R. Galbraith
Paperback, November 2007
Designing Dynamic Organizations by Jay R. Galbraith
Paperback, December 2001