Call Boomerang Books 1300 36 33 32

Get Latest Book News + FREE Shipping. Subscribe to the Boomerang Books Bulletin eNewsletter right now!

Description - 101 Ways to Improve Customer Service by Lorraine L. Ukens

101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.

Buy 101 Ways to Improve Customer Service by Lorraine L. Ukens from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780787982003
ISBN-10: 0787982008
Format: Paperback
(278mm x 218mm x 29mm)
Pages: 400
Imprint: Jossey-Bass Inc.,U.S.
Publisher: John Wiley & Sons Inc
Publish Date: 27-Mar-2007
Country of Publication: United States

Book Reviews - 101 Ways to Improve Customer Service by Lorraine L. Ukens

» Have you read this book? We'd like to know what you think about it - write a review about 101 Ways to Improve Customer Service book by Lorraine L. Ukens and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Author Biography - Lorraine L. Ukens

Lorraine L. Ukens is the owner of Team-ing with Success, a consulting and training enterprise specializing in team building and leadership development. Her wide range of business experience, spanning more than twenty-five years, is applied in designing, facilitating, and evaluating programs in a variety of human resource development areas. Ukens is the author of more than ten books including the best-selling simulation, Lost in the Amazon and her most recent collection of activities, The New Encyclopedia of Group Activities, both from Pfeiffer. She received her M.S. degree from Towson University where she taught as an adjunct faculty member from 1997 until 2005.

Books By Lorraine L. Ukens

What Would You Do? by Lorraine L. Ukens
Paperback, January 2008
$38.66
Cradle of Gold by Lorraine L. Ukens
Paperback, November 2004
$0.00
Inca Trail by Lorraine L. Ukens
Paperback, November 2004
$25.16
What Smart Trainers Know by Lorraine L. Ukens
Paperback, June 2001
$80.06