Description - Senior Living Communities by Ben Pearce
The American Association of Retired Persons estimates that the number of communities for seniors has doubled in the past ten years and will more than double again before the 21st century. This growth has meant that new administrators are often learning by trial and error the complicated task of delivering high quality and consistent services to elderly persons. In this volume, the author offers a guide to managing these facilities. Drawing on his own experience running retirement communities, Pearce offers advice and practical solutions. He discusses operating methods, staffing rations, department management, cost containment, sales and marketing strategies, techniques of financial analysis, budgeting and human resources. He also offers specific details on resident relations, transportation, activities, food service, housekeeping, laundry and maintenance. An operations audit is additionally included as an appendix.
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(279mm x 216mm x 22mm)
Johns Hopkins University Press
Publisher: Johns Hopkins University Press
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Author Biography - Ben Pearce
Benjamin W. Pearce is senior vice president of Genesis ElderCare and a faculty member at New York University Real Estate Institute.