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The "Behavioral Advantage" reveals the secrets behind what is essentially a chess game with competitors. To win the game, companies must develop: a carefully plotted opening game, with all internal values, policies, practices and behaviors fully aligned to make the most of resources and capabilities; a smart and efficient middle game, in which the company builds and strengthens its position with the customer, thereby outflanking competitors; and a confident and smooth endgame that assures a successful relationship and lays the groundwork for equally successful future games.

Buy Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena book by T. Bacon from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780814472255
ISBN-10: 0814472257
Format: Hardback
(236mm x 162mm x 29mm)
Pages: 320
Imprint: Amacom
Publisher: Amacom
Publish Date: 1-May-2004
Country of Publication: United States

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Author Biography - T. Bacon

Terry Bacon and David Pugh (Durango, CO) are cofounders of the Lore Institute, a professional development and corporate education company.