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"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce what good customer service is -- and is not * Demonstrate how to work together most constructively and efficiently * Prove the value and the importance of "sharing the load" * Show how to increase productivity and performance while enhancing relationships with customers Assembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program."

Buy Customer Service Activity Book book by Darryl S. Doane from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9780814472590
ISBN-10: 0814472591
Format: Paperback
(276mm x 218mm x 21mm)
Pages: 304
Imprint: Amacom
Publisher: Amacom
Publish Date: 1-Apr-2005
Country of Publication: United States


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Author Biography - Darryl S. Doane

DARRYL S. DOANE AND ROSE D. SLOAT (Canton, OH) are international performance-based training and development specialists, and the owners of The Learning Service.