Many stores and service businesses offer the same products at similar prices, so why do some succeed and others fail? Superior customer service is the answer. In today's competitive environment, customers can check the price of an item in seconds on the Internet, and place an order for the lowest price. There has to be a reason to come back to your establishment -- unique customer service is the key. This new book details how to care for customers and how to make superior service happen, and keep customers coming back to your store or Web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
Buy Superior Customer Service book by Dan W. Blacharski from Australia's Online Bookstore, Boomerang Books.
(155mm x 230mm x 18mm)
Atlantic Publishing Co
Publisher: Atlantic Publishing Co
Country of Publication:
Author Biography - Dan W. Blacharski
Dan Blacharski has been a professional writer and online entrepreneur for over 15 years, and is a graduate of the University of California, Santa Cruz. He has written eight books and ghost-written several others; has produced thousands of print and online features, articles, and columns; and has helped many Internet companies jump into the fray. A refugee from Silicon Valley, Dan was there during the dotcom boom, witnessing first-hand the incredible rise and fall of countless empires, and gaining insight into what makes a new-era Internet company succeed or fail. He worked directly with many of these companies, helping them to refine their messaging. Currently, he is also a contributing analyst for Compass Intelligence, a virtual think tank that provides world-class market analytic research. Dan is listed in Marquis Who s Who, and as a long-time industry observer and visionary, has often been at the forefront of new innovations in the area of Internet commerce, chronicling their creation, working with start-ups to make them happen, and getting an inside look into where those innovations will lead us in the future. One of Dan s own entrepreneurial dotcom ventures is We Know The Answers http: //www.weknowtheanswers.com, an advertiser supported online informational site. He currently lives in South Bend, Indiana with his lovely wife Charoenkwan, where they enjoy spending time renovating their 120-year-old Victorian home; but having never gotten quite used to the frigid Midwest, they spend their winters in Bangkok."