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Description - Predictive Dialing Fundamentals by Aleksander Szlam

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,

Buy Predictive Dialing Fundamentals by Aleksander Szlam from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780936648804
ISBN-10: 0936648805
Format: Paperback
(229mm x 152mm x 10mm)
Pages: 172
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 1-Jan-1996
Country of Publication: United Kingdom

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Author Biography - Aleksander Szlam

Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.