Description - Predictive Dialing Fundamentals by Aleksander Szlam
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer,
Buy Predictive Dialing Fundamentals by Aleksander Szlam from Australia's Online Independent Bookstore, Boomerang Books.
(229mm x 152mm x 10mm)
Publisher: Taylor & Francis Ltd
Country of Publication:
Book Reviews - Predictive Dialing Fundamentals by Aleksander Szlam
Author Biography - Aleksander Szlam
Aleksander Szlam, the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.