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Description - Managing Difficult Interactions by Harvard Business School Press

In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers. This volume helps you master the art of effectively managing difficult interactions. You'll learn how to: * Determine which confrontations are worth an investment of your time and energy * Understand and manage the strong emotions that can arise during confrontations * Design solutions that meet all stakeholders' needs * Coach your direct reports to resolve confrontations productively

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Book Details

ISBN: 9781422125083
ISBN-10: 1422125084
Format: Paperback
(178mm x 127mm x mm)
Pages: 96
Imprint: Harvard Business Review Press
Publisher: Harvard Business Review Press
Publish Date: 16-Sep-2008
Country of Publication: United States

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Author Biography - Harvard Business School Press

The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.

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