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In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.

Buy Telephone Skills at Work book by Judith E. Fisher from Australia's Online Bookstore, Boomerang Books.

Book Details

ISBN: 9781556238581
ISBN-10: 1556238584
Format: Paperback
(231mm x 182mm x 12mm)
Pages: 100
Imprint: Irwin Professional Publishing
Publisher: McGraw-Hill Education - Europe
Publish Date: 1-May-1993
Country of Publication: United States

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Author Biography - Judith E. Fisher

Judith E. Fisher, PhD, is President of Education and Training Consultants, Inc., in Riverview, Florida. As a consultant, Dr. Fisher specializes in design, development, and production of education and training materials for the adult learner in business and industry.