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Targeted especially at managers, human resource professionals, customer service and sales representatives, and others whose personal interactions determine their success, Working PeopleSmart offers six core strategies for maximizing interpersonal relationships. Here are practical solutions to tough, real-life dilemmas: getting along with a difficult colleague; firing an employee; speaking up rather than suffering in silence; being open to resistance; and getting a team to work effectively together."Nuggets of wisdom" for each scenario enable readers to envision an appropriate PeopleSmart response.

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Book Details

ISBN: 9781576752081
ISBN-10: 1576752089
Format: Paperback
(228mm x 154mm x 15mm)
Pages: 208
Imprint: Berrett-Koehler
Publisher: Berrett-Koehler
Publish Date: 1-May-2004
Country of Publication: United States


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Author Biography - Melvin L. Silberman

Mel Silberman, Ph.D. is Professor of Adult and Organizational Development at Temple University, where he received the "Great Teacher" Award. Freda Hansburg, Ph.D. is a psychologist and facilitator of change for both individuals and organizations.

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McGraw-Hill Training and Performance Sourcebook by Melvin L. Silberman

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