Call Boomerang Books 1300 36 33 32

Get Latest Book News + FREE Shipping. Subscribe to the Boomerang Books Bulletin eNewsletter right now!

Description - Customer Service Over the Phone by Stephen Coscia

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;

Buy Customer Service Over the Phone by Stephen Coscia from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781578200467
ISBN-10: 1578200466
Format: Paperback
(229mm x 152mm x 7mm)
Pages: 143
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 11-Jan-1999
Country of Publication: United Kingdom

Other Editions - Customer Service Over the Phone by Stephen Coscia

Book Reviews - Customer Service Over the Phone by Stephen Coscia

» Have you read this book? We'd like to know what you think about it - write a review about Customer Service Over the Phone book by Stephen Coscia and you'll earn 50c in Boomerang Bucks loyalty dollars (you must be a Boomerang Books Account Holder - it's free to sign up and there are great benefits!)

Write Review


Author Biography - Stephen Coscia

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Books By Stephen Coscia

Tele-Stress by Stephen Coscia
Paperback, January 1998
$32.39