Description - Customer Service Over the Phone by Stephen Coscia
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;
Buy Customer Service Over the Phone by Stephen Coscia from Australia's Online Independent Bookstore, Boomerang Books.
(229mm x 152mm x 7mm)
Publisher: Taylor & Francis Ltd
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Author Biography - Stephen Coscia
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.