Description - Many Unhappy Returns by Charles O. Rossotti
In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis. Servicing 132 million individual and 6 million business taxpayers, the IRS has by far the largest number of customers in the country. And for years, it also had the lowest approval rating. The power of this story is that if the IRS was turned around so dramatically, so can any other large organization. Provides a fresh and informative perspective. Conveys the hopeful message that real, ongoing change is possible at the IRS - an outcome that affects every taxpayer. Well-written narrative that directly addresses taxpayers' biggest gripes, and suggests a solution. There is a potential market among IRS employees, which number about 100,000.
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Harvard Business Review Press
Publisher: Harvard Business Review Press
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Book Reviews - Many Unhappy Returns by Charles O. Rossotti
Author Biography - Charles O. Rossotti
Charles Rossotti was Commissioner of the IRS from 1997 to 2002, and so offers a first person account. Rossotti is also an accomplished executive (cofounder and CEO of American Management Systems and currently Sr Advisor for Carlyle Group) and was the first businessman to lead the IRS, which had previously only been run by tax lawyers. Rossotti is very well-connected in both the public and private sector (ie: Bob Rubin and Larry Summers) and will tap his networks to help spur word-of-mouth about the book.