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Description - Mediation for Managers by John Crawley

Mediation is now widely recognised as a highly effective way to reduce conflict, resolve disputes and build a productive workplace. Mediation for Managers focuses on getting mediation skills and the mediation process out of the classroom and away from the lawyers - and directly into the hands of managers where it is needed most.Here for the first time is an accessible and practical toolkit of exercises, case studies and real-world examples to enable you to become an effective mediator at work. Crawley and Graham show how mediation can offer a fresh and positive way of looking at a wide range of interpersonal disputes - including employment, customer complaints, grievances, bullying, harassment and discrimination.

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Book Details

ISBN: 9781857883152
ISBN-10: 1857883152
Format: Paperback
(234mm x 190mm x mm)
Pages: 256
Imprint: Nicholas Brealey Publishing
Publisher: Hodder & Stoughton General Division
Publish Date: 6-Jun-2002
Country of Publication: United Kingdom

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Author Biography - John Crawley

John Crawley is an author, speaker, trainer and international consultant with an acknowledged reputation for designing systems to resolve disputes and other types of conflict in organisations. Katherine Graham has many years' experience of managing mediation for a wide range of organisations, and is the coordinator of TroubleshooterUK, the resolution service of Conflict Management Plus.