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From personalising memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's 'experience economy' customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.

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Book Details

ISBN: 9781879651449
ISBN-10: 1879651440
Format: Paperback
(155mm x 230mm x 15mm)
Pages: 236
Imprint: Companion Press,US
Publisher: Companion Press,US
Publish Date: 1-Apr-2005
Country of Publication: United States

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Author Biography - Alan D. Wolfelt

Alan D Wolfelt Ph.D. serves as director of the Center for Loss and Life Transition. He writes the 'Children and Grief' column for Bereavement Magazine and has appeared on The Oprah Winfrey Show, Larry King Live, and Today. He is the author of Healing Your Grieving Heart, Healing a Teen's Grieving Heart, and Understanding Your Grief. He lives in Fort Collins, Colorado.

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