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Description - Customer Centricity Through Workforce Optimization by William Durr

This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.

Buy Customer Centricity Through Workforce Optimization by William Durr from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781932558104
ISBN-10: 1932558101
Format: Paperback
(227mm x 158mm x 22mm)
Imprint: ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Publish Date: 1-May-2007

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