This book can be used as a roadmap. It discusses workforce optimization, its components and what contact center management teams should do now to get to the next level of performance.
Buy Customer Centricity Through Workforce Optimization book by William Durr from Australia's Online Independent Bookstore, Boomerang Books.
Format: Paperback / softback
(227mm x 158mm x 22mm)
ICMI Press (International Customer Management Institute)
Publisher: ICMI Press (International Customer Management Institute)
Country of Publication: