Description - Service Agreements by Rob Benyon
Many organisations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
Buy Service Agreements by Rob Benyon from Australia's Online Independent Bookstore, Boomerang Books.
(210mm x mm x mm)
van Haren Publishing
Publisher: van Haren Publishing
Country of Publication:
Book Reviews - Service Agreements by Rob Benyon