Many organisations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels. This new publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.
Buy Service Agreements book by Rob Benyon from Australia's Online Bookstore, Boomerang Books.
(210mm x 154mm x 6mm)
van Haren Publishing
Publisher: van Haren Publishing
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