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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

Buy The Complete Guide to Customer Support book by Joe Fleischer from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9781578200979
ISBN-10: 1578200970
Format: Paperback
(210mm x 129mm x 14mm)
Pages: 272
Imprint: CMP Books
Publisher: Taylor & Francis Ltd
Publish Date: 4-Jan-2002
Country of Publication: United Kingdom

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Author Biography - Joe Fleischer

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.