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There is no other book that provides a comprehensive look at the research, practice, and ideological aspects of consumer voice and choice in long term care. Opportunity for consumers to provide input about their services within the traditional system is a defining element of consumer voice. Hearing from consumers about the quality of, and their satisfaction with, their services has become an essential component of quality management in many sectors of long-term care. Providing service delivery options so that long-term care consumers can truly have choice has required more fundamental changes to the long-term care system.

Buy Consumer Voice and Choice in Long-term Care book by Suzanne R. Kunkel from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780826102102
ISBN-10: 0826102107
Format: Hardback
(229mm x 152mm x 21mm)
Pages: 200
Imprint: Springer Publishing Co Inc
Publisher: Springer Publishing Co Inc
Publish Date: 15-Jul-2006
Country of Publication: United States

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