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Description - Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson

From the authors of the multimillion seller Crucial Conversations

The highly anticipated new edition of the New York Times bestseller Crucial Confrontations

Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable, they sap up to 50% of organizational performance and account for 90% of divorces.

Retitled Crucial Accountability, this updated version of Crucial Confrontations offers the tools for improving relationships in the workplace and in life, and resolving all these problems--permanently.

Includes updated case studies and new research findings

  • Timed to coincide with the re-launch of Vital Smarts's new training module on Crucial Accountability
  • Contains new business case studies and research findings

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (Orem, UT) are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies.

Buy Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson from Australia's Online Independent Bookstore, Boomerang Books.

Book Details

ISBN: 9780071829311
ISBN-10: 0071829318
Format: Paperback / softback
(226mm x 152mm x 15mm)
Pages: 304
Imprint: McGraw-Hill Professional
Publisher: McGraw-Hill Education - Europe
Publish Date: 14-Jun-2013
Country of Publication: United States

Other Editions - Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition by Kerry Patterson

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Author Biography - Kerry Patterson

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies. For more information, visit www.vitalsmarts.com.

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